Mae E. Griffin, B.A., Consultant
Ms. Griffin specializes in the development of procedures, reengineering processes, and operational assessments. This also includes the assessments of information systems needs and capabilities as they relate to the overall business plan with an emphasis on customer satisfaction.
She has been responsible for developing and managing the overall Operations of a start up HMO owned by a multi-specialty physician group practice. Her responsibilities included the transition of operations and software systems of an HMO into a vertically integrated health care delivery system. This included the incorporation of multiple product lines including a POS, PPO, and TPA, as well as restructuring the function of Customer Service.
On several occasions, Ms. Griffin has served on Advisory Task Force teams to analyze the necessity for new computer systems, and assist in the selection to meet the MCO’s specific needs and long term business strategies.
Prior to coming to DeMarco & Associates, Ms. Griffin was the Director of Operations & IS Development for Rockford Health Plans, a 175,000 member health plan. Most recently her responsibilities included a system selection process, contract negotiations, and project management for the implementation and conversion of a new computer system. Part of the process also included the business reengineering of all departments within the organization to effectively utilize the new software system. Ms Griffin holds degrees from Broward County College Florida as well as several business certifications in insurance and IT.